Shipping policy

Shipping Policy – Peak Pet Outfitters

Order Processing Time

• All orders are processed within 3–5 business days (excluding weekends and holidays) after receiving your order confirmation email.
• You will receive a shipment confirmation email with tracking information as soon as your order has been dispatched.
• Orders placed after 3:00 PM PST will begin processing on the following business day.

Note: During high-volume periods (such as holidays or sales events), processing may take an additional 1–3 business days.

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Shipping Rates & Delivery Estimates

• We currently offer standard shipping only.
• Estimated delivery time after dispatch: 7–18 business days.

*Transit times are estimates provided by the carrier and may vary depending on destination, weather, or other factors.

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Shipping Restrictions

• We currently ship only within the United States (including Alaska, Hawaii, and APO/FPO addresses).
• We do not ship internationally at this time.
• Certain oversized or restricted items may require additional shipping charges; if applicable, you will be contacted before your order ships.

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Order Tracking

• Once your order has shipped, you will receive an email containing your tracking number and a link to track your shipment in real-time.
• Please allow 24–48 hours for tracking updates to appear after shipment.

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Delays & Delivery Issues

• While we strive to meet the estimated delivery timelines, delays may occur due to:
  • Carrier backlogs or service disruptions
  • Severe weather conditions
  • Customs or import restrictions (for APO/FPO addresses)
  • High seasonal demand
• Peak Pet Outfitters is not responsible for delays caused by carriers, but we will help you track and resolve delivery issues whenever possible.

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Lost or Damaged Packages

• If your package arrives damaged, please contact us within 48 hours of delivery with photos of the packaging and product so we can resolve the issue promptly.
• If your package is lost in transit, please contact our customer service team. We will work with the carrier to initiate an investigation and replace your order if necessary.

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Incorrect Shipping Information

• Customers are responsible for ensuring the correct shipping address is provided at checkout.
• If an incorrect address is entered and the package is returned to us, additional shipping charges may apply to re-ship the order.

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Contact Us

For questions about shipping, tracking, or delivery, please contact our customer service team at:
📧 help@peakpetoutfitters.com
📞 (951) 344-5838
Hours: Monday–Friday, 9:00 AM–5:00 PM PST